Shipping Methods & Rates Crystal Couture Inc. (CCI) has chosen to use a flat rate system to calculate shipping and handling. All packages will be shipped via USPS using one of two options: USPS Priority Mail (2nd Day), or Overnight. *Free Shipping when offer valid CCI ships to the 48 contiguous states, plus Alaska & Hawaii. Please add $10.00 to our shipping rates for orders to Alaska and Hawaii. Please note: Ground shipping is not available to either of these destinations. Orders are shipped on business days only. In this case, business days are considered to be Monday through Friday, not including U.S. holidays. Orders placed on holidays, Saturdays or Sundays, will be processed the following business day in most cases. The majority of orders are processed and shipped within twenty-four hours (not including weekends or holidays). Special efforts are made to expedite internal processing of 2nd Day and Overnight orders. Although we cannot guarantee same day shipping, you increase the likelihood if you place your order prior to 12:00 noon Central Standard Time. Most orders placed after 12:00 noon will be shipped the following business day. A signature is required on all orders unless waived by the addressee. If you choose to waive the signature requirement, Crystal Couture cannot be held responsible for lost or stolen packages. International CCI is pleased to ship International orders using USPS Air Parcel Post. We charge a flat rate of $19.00. We also offer express mail for our international customers. Global Express rates will be calculated by destination and weight and will be charged to our customer's credit card at time of shipment.  Confirmation Emails When checking out, you will receive an email with a copy of your order. When the product is shipped, you will receive a second email with your tracking information. Order Status A shipping confirmation with tracking number will be provided to you via email. Use the tracking number provided to track your package at www.usps.com. OR contact  customerservice@crystalcoutureinc.com Changes to Your Order If you would like to change your order, please call us at  866-476-1030  or email us at customerservice@crystalcoutureinc.com as soon as possible. Please state your order number and name for our reference. Depending upon the status of your order, we will determine if it can be changed or not. We will do our best to accommodate your requests. Once your order has been shipped, it cannot be recalled or cancelled. Sales Tax We are required by law to charge sales tax on orders being shipped to Minnesota. Recipients of all orders are responsible for complying with state and local tax laws. Orders that are shipped to other destinations are not charged sales tax. Multiple Shipping Destinations Our system does not yet support shipping to multiple addresses in one order. You may, however, place more than one order. Payment Options We accept Visa, MasterCard, Discover, and American Express. We have made every effort to ensure that your online transaction with us is safe and secure. We use sophisticated encryption technology through industry leader Authorize.net in order to safeguard your information. If you credit card is declined, we will inform you of this and request a new card number. If a new card number is not provided within 2 business days, you will have to resubmit your order. Ordering Alternatives If you are not comfortable with providing your credit card information online, please feel free to call us to place your order. Our toll free number is  866-476-1030. Customer service representatives are standing by to assist you. DO NOT SEND CREDIT CARD INFORMATION VIA EMAIL. Email is not a secure method of transmitting credit card information. Backorders If an item is backordered, you will be informed via email and advised of an expected ship date of the item or items Backordered items are shipped via the originally selected shipping method as soon as they become available. If your order contains both backordered and available items, the in stock items will be shipped immediately and backordered items will be shipped as soon as they become available. You will not be charged for backordered items until we are ready to ship it. If you wish to cancel the backordered item(s), please do so by contacting us via email at customerservice@crystalcoutureinc.com or by phone at  866-476-1030 . Order Problems We have made every effort to ensure that your order is correct and that it arrives in excellent condition. Every packed order is inspected twice for accuracy by our top-notch warehouse staff. If you do find an error, please contact us immediately via email at customerservice@crystalcoutureinc.com or call customer service at  866-476-1030 . When your order arrives, please inspect it for any damage that may have been caused during shipping. If a product has been broken or damaged during shipping, please call or email a Crystal Couture customer service representative immediately to receive instructions. Please be sure to keep the box, packaging materials, and the damaged items for inspection by the carrier. If this is not done, we are not responsible to replace the damaged items. Our Guarantee CCI stands behind the quality of their products. If you are not completely satisfied with your purchase, please return the item or items in their original condition and we will gladly refund the full purchase price for up to 30 days. Shipping is not refundable, however. Please see our return instructions for details. Some restrictions apply. Returns We want you to love your CCI purchase. If you find that you need to return it, please follow the instructions below. Returns are accepted within 30 days of your date of purchase. These items must be enclosed with your return in order for it to be processed... • Your CCI invoice or packing slip. • Item or items to be returned in all in their original packaging. • Completed Return Authorization Form. Please open this form, complete it, and enclose it with your return.  CCI customers who have ordered product(s) from our website should return items by mail to this address: Crystal Couture Inc Attn: Online Returns 700 Twelve Oak Center Drive #716  Wayzata, MN 55391 You will be notified via email when your return has been processed. Please allow up to 30 days for processing. Return Restrictions Items purchased elsewhere must be returned to the place where you purchased them. No exceptions will be made. All returned products are subject to inspection by CCI staff. Products found to be altered, over half used, or damaged are non-returnable and will be sent back to the customer. The purchase price of returned items will not be refunded to your credit card until items are inspected and approved. Returning a Gift If you are returning a gift, please call customer service toll free at  866-476-1030 . For verification, please have your CCI packing slip available. Gifts returns are also subject to the return restrictions listed above. Approved returns may select either a CCI online credit or a refund made to the credit card of the purchaser.