Order Policy

Order Methods & Policy

 

Orders may be placed the following ways:

 

  • by phone:  toll-free @ 866-476-1030 or local MN @ 952-476-1030

            Customer Service  hours: Mon-Thurs 10am – 6pm; Friday 10am - 5pm and Sat 10am – 3pm

 

  • In store:  hours Mon-Thurs 10am – 6pm; Friday 10am - 5pm and Sat 10am – 3pm

 

 

Confirmation Emails

After checking out on-line, you will receive an email with a copy of your order. When the product is shipped, you will receive a second email with your tracking information.

Order Status

Shipping confirmation with tracking number will be provided to you via email, if order placed on-line or shipped via USPS or UPS. Use the tracking number provided to track your package at www.usps.com or www.ups.com depending on the carrier you chose to use.

OR

contact  [email protected]

Changes to Your Order
If you would like to change your order, please call us at  866-476-1030  or email us at [email protected] as soon as possible. Please state your order number and name for our reference.

Depending upon the status of your order, we will determine if it can be changed or not. We will do our best to accommodate your requests. Once your order has been shipped, it cannot be recalled or cancelled.

Sales Tax
We are required by law to charge sales tax on orders being shipped to Minnesota.

Recipients of all orders are responsible for complying with state and local tax laws.

Orders that are shipped to other destinations are not charged sales tax.

Multiple Shipping Destinations
Our system does support shipping to multiple addresses in one order. Please contact customer service if you need assistance with this feature.

Payment Options
We accept Visa, MasterCard, and Discover.

We have made every effort to ensure that your online transaction with us is safe and secure. We use sophisticated encryption technology through industry leader Authorize.net in order to safeguard your information.

If your credit card is declined, we will inform you of this and try to understand if it is an address mismatch error or possibly request a new card number. If the problem is not corrected within 2 business days, we will have to cancel your order and resubmit after the error is corrected.

Ordering Alternatives
If you are not comfortable with providing your credit card information online, please feel free to call us to place your order. Our toll free number is  866-476-1030. Customer service representatives are standing by to assist you.

DO NOT SEND CREDIT CARD INFORMATION VIA EMAIL. Email is not a secure method of transmitting credit card information.

Backorders
If an item is backordered, you will be informed via email or phone call and advised of an expected ship date of the item or items or explore making a substitution.

Backordered items are shipped via the originally selected shipping method as soon as they become available.

If your order contains both backordered and available items, the in stock items will be shipped immediately and backordered items will be shipped as soon as they become available.

You will not be charged for backordered items until we are ready to ship it.

If you wish to cancel the backordered item(s), please do so by contacting us via email at [email protected] or by phone at 866-476-1030 .

 

Order Problems
We have made every effort to ensure that your order is correct and that it arrives in excellent condition.

Every packed order is inspected twice for accuracy by our top-notch warehouse staff. If you do find an error, please contact us immediately via email at [email protected] or call customer service at 866-476-1030 .

When your order arrives, please inspect it for any damage that may have been caused during shipping. If a product has been broken or damaged during shipping, please call or email a Crystal Couture customer service representative immediately to receive instructions. Please be sure to keep the box, packaging materials, and the damaged items for inspection by the carrier. If this is not done, we are not responsible to replace the damaged items.

Our Guarantee
CCI stands behind the quality of their products. If you are not completely satisfied with your purchase, please return the item or items in their original condition and we will gladly refund the full purchase price for up to 30 days (excluding consignment costumes from Encore Costume Couture). Shipping is not refundable, however.

Please see our return policy and instructions for details. Some restrictions apply.