Commitment to Privacy
Crystal Couture Inc. is concerned about your privacy and the security of your personal data. We have made a strong effort to ensure that your personal information is safeguarded. This notice explains our online information practices and the choices you can make about how your information is collected and used. It discloses the privacy guidelines for all Crystal Couture Inc. websites including www.crystalcoutureinc.com. This notice is available on our homepage and on pages where personally identifiable information is requested.

Collected Information and Confidentiality
In a few areas on our Web site, we ask you to provide information that will enable us to enhance your site visit or to follow up with you after your visit. It is optional for you to participate. We receive information from you when you:

-Place an order
-Subscribe to regularly scheduled e-mails
-Sign up for one of our services
-Participate in a sweepstakes or other promotional offer
-Provide feedback in an e-mail

-Log-in to your account
We may ask for your name, e-mail address, phone number, address, age, type of business, customer number, credit card number and expiration date. We may also request personal preference information that is needed to register or subscribe you to services or offers, or make product recommendations.

Use of Information
Information about our customers is an important part of our business, and we do not sell it to others.

Name, address, phone number, customer number, and credit card information are used to ship and bill orders and for our own future marketing purposes. In addition, phone number and customer number are used in case there is a problem with your order and we need to contact you. Personal information allows our websites to make product recommendations to you. If you provide us with your e-mail address, you may receive periodic e-mail promotions and special offers from us.

We also gather data on visitor's movements through our sites. This information is used to improve our service to you and to administer our websites. Data on visitors' home servers is aggregated for internal review. The aggregate information on what pages are visited is used to improve the site content and also for error tracking purposes related to the functioning of the site. Individually identifiable e-mail addresses are not captured or stored for future use, unless you choose to communicate with Crystal Couture Inc. by posting a message to CrystalCoutureInc.com.

Crystal Couture Inc. may share information with subsidiaries and affiliates. If you do not want your information shared, simply e-mail us at [email protected] (type "Do not share with affiliates" in the body of the message) or send a letter stating this preference to:

 



Crystal Couture Inc. Customer Service
15700A Wazayta Blvd E
Wayzata, MN 55391

In any communication, be sure to include your name, mailing address, and customer account number. Persons who communicate with Crystal Couture Inc. and therefore supply Crystal Couture Inc. with an e-mail address may receive future communications from us by e-mail. You can unsubscribe at any time by e-mailing your request to [email protected]. Simply state, "Do not email" in the body of the message. All internal/external Crystal Couture Inc. parties, such as employees, agents, and contractors are similarly bound by these privacy and security policies.

 

 Finally, please note that we also offer links to other third party sites and services. Be aware that these outside parties operate under their own privacy and security policies, and Crystal Couture Inc. has no responsibility or liability for these independent policies or actions.


E–Mail
If you provide Crystal Couture with your e–mail address, you may receive e–mails from us. If you do not want to receive marketing or promotional e–mails from Crystal Couture, please click here which will remove a specified email address from any and all future email broadcasts. unsubscribe 


Third Party Policy
Third Party Marketing is defined as a company that has no direct relationship with Crystal Couture Inc. customers. Third parties will not contact you as a result of your subscribing to our e-mail newsletter and promotions lists except through advertisements within the newsletters themselves.

Commitment to Data Security
Crystal Couture Inc. is committed to the security of information collected on our sites. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


Electronic Security
Private account information is located behind a firewall; it is not directly connected to the Internet. Information behind the firewall on the customer server is not available to unauthorized computers. The firewall is a recognized industry standard.

Cookies
At Crystal Couture Inc., we may use cookies to help us provide you with a fast, convenient shopping experience at our online store. A cookie is a data element that a website sends to your browser. It is stored on your computer hard drive and tells a website that a previous visitor has returned. It doesn't automatically give personal information about you, like your e-mail address or name. If you want to give us personal information through registration, then a cookie will help us deliver content based on your interests and preferences. Cookies also help us monitor whether our websites are functioning properly and to perform site traffic analysis.

Encryption
Encryption is a process by which we use software to scramble sensitive information while it is in transit to Crystal Couture Inc. We use Secure Socket Layering (SSL). SSL technology is the industry standard for secure online transactions. It is based on a key that has two different parts: public and private.


The public part of the key is distributed to those you want to communicate with. The private part is for recipients' use only. When you send personal information to us, you use our public key to encrypt your personal information. That means if your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it. Making a credit card purchase online at Crystal Couture Inc. is just as safe as making a credit card purchase over the telephone. However, if you would prefer to use the phone, just call 1-866-476- 1030, and one of our product specialists will gladly take your order (10 am - 5 pm CST, Monday - Friday).

Commitment to Children's Privacy
Protecting the online privacy of the very young is especially important to us. For that reason, Crystal Couture Inc. voluntarily complies with the Children's Online Privacy Protection Act of 1998 and the US Federal Trade Commission's Children's Online Privacy Protection Rule. (16 C.F.R. Part 312). We neither collect nor maintain information at our site from those actually known to be under the age of 13, nor is any part of any of our sites directed to children under the age of 13.


Contact Us
For additional information about our privacy policy and information maintained about you, please contact us at the following addresses. In any communication, be sure to include your name, mailing address, and customer account number.


E-mail: [email protected]
Call: 1-866-476-1030
Mail: Crystal Couture Inc. Customer Service
15700A Wazayta Blvd E
Wayzata, MN 55391

Payment Options
At this time we accept Visa, Discover, and MasterCard.  Sales taxes are charged for orders shipping to Minnesota only. If you provide a copy of your tax exempt information, no sales tax will be applied to your order. If your order was scheduled to ship within 30 days, and you were billed in full at the time of order, but your order has not shipped within 30 days, please contact customer service at

1-866-476-1030.


To make buying from us simple, shipping and handling within the contiguous U.S. is free of charge for orders over $75. Please contact customer service for Alaska, Hawaii and International shipping costs. If you need a faster delivery, you can arrange for overnight or second day delivery. Contact customer service for more information and costs. Most products are ready to ship within two days of your order, while others are (as in the case of custom designs) manufactured when you place the order. Once your order is placed, shipping date(s) will be e-mailed to you. Reference our shipping section for more information.


Returns & Exchanges
Crystal Couture offers a no-hassle return and exchange policy.  If, for any reason, you are not satisfied with your purchase, return it and Crystal Couture will promptly refund or exchange your order as outlined below (excludes consignment costumes,  shipping and handling charges, if any). Simply follow the instructions below:
• Please understand Crystal Couture cannot accept returns after 30 days from shipping date.
• Products eligible for return or exchange must be new, unused, unaltered, complete  and contain all original product packaging and accessories (no returns or exchanges accepted on consignment costumes). Products must be repackaged properly, in the original packaging. Products not in original condition will not be accepted for return or exchange.  

• Any items that are returned for credit are subject to a 15% re-stocking fee. Items that returned for exchange are not subject to the re-stocking fee. Shipping charges for the exchange will be charged to the customer.
• Contact Crystal Couture customer service @ at 1-866-476-1030 (Monday – Friday, 10 am – 5 pm CST) for a Return Authorization Number prior to returning the product. Products will not be accepted without an issued Return Authorization Number.
• Indicate your Return Authorization Number on the packing slip and include the packing slip with your return.
• Returns must be shipped prepaid and insured. If the return or exchange is due to a Crystal Couture error, Crystal Couture will pay for the cost of shipping and handling. Please contact Crystal Couture (toll free at 1-866-476-1030, Monday – Friday, 9 am – 5 pm CST) for return authorization and instructions.

Ship returns and exchanges to:
Crystal Couture Inc. Customer Service
15700A Wazayta Blvd E
Wayzata, MN 55391

Cancellations
Please contact customer service toll free at 1-866-476-1030 for cancellations.

Damaged Merchandise
We pride ourselves on error free shipping, however in the event you received damaged or missing merchandise, we will make every effort to resolve the issue as quickly as possible. Be sure to notify both the carrier and CrystalCoutureInc.com within 24 hours of delivery of any issues. Please keep all shipping and packing materials.


Thank You! 
We appreciate your trust in us and want to make your shopping experience with us easy, successful and fun! We welcome your suggestions on new or different products we can offer, how we can improve, and techniques that you have used and would like to share with others. Enjoy!